Terms and Conditions – 92star Pakistan Online Gaming Platform

1 Introduction

Welcome to 92star. These Terms and Conditions set out the legally binding agreement between you — the registered user — and 92star, the operator of the gaming platform available at 92star.click. By registering an account, making a deposit, or placing any bet or wager on 92star, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

92star is an online gaming platform serving players in Pakistan. The platform offers sports betting (including cricket, PSL, and football), live casino games, roulette, slots, jackpot slots, and ludo games. All account balances are held and transacted in Pakistani Rupees (PKR).

If you do not agree with any part of these Terms and Conditions, you must not use the 92star platform. Please also read the 92star Privacy Policy and Responsible Gaming Policy, which form part of the overall agreement between you and 92star.

2 Account Registration

To use 92star's real-money gaming features, you must register an account. Registration is free and requires a valid Pakistani mobile number and a secure password. You are responsible for providing accurate and complete information during registration.

2.1 One Account Per Person

Each person is permitted one active 92star account. Creating multiple accounts — whether under your own name, a family member's name, or any other identity — is strictly prohibited. 92star actively monitors for duplicate accounts and will suspend all associated accounts if multiple registrations are detected. Any balance in duplicate accounts may be forfeited.

2.2 Account Information Accuracy

The name and contact details on your 92star account must match your actual identity. When processing withdrawals above certain thresholds, 92star may request verification documents to confirm your identity. Accounts with inaccurate registration information may be suspended until the discrepancy is resolved.

2.3 Account Ownership

Your 92star account is personal to you. You may not transfer, sell, or allow any other person to use your account. 92star is not responsible for any losses arising from account access by a third party who obtained your login details due to your negligence.

• One account per person — no exceptions.
• Accurate information required at registration and for withdrawals.
• Your account is your responsibility — keep your login details secure.
• Accounts found to be shared or sold will be suspended immediately.

3 Eligibility & Age Verification

You must be at least 18 years of age to register and use 92star. This is a strict requirement with no exceptions. 92star takes its age verification obligations seriously and employs active checks to prevent underage gambling.

By registering, you confirm that you are 18 or older. If 92star becomes aware or has reason to believe that a user is under 18, the account will be immediately suspended, all pending transactions will be cancelled, and any deposits made will be returned to the payment source. No winnings accumulated by an underage user will be paid out.

92star reserves the right to request age verification documents at any point during your account lifetime, including before processing a withdrawal. Failure to provide satisfactory age verification within a reasonable timeframe may result in account suspension.

4 Deposits

All deposits on 92star are made in Pakistani Rupees (PKR). There are no currency conversion fees — what you deposit is what appears in your 92star balance. The minimum deposit amount is Rs 500.

4.1 Accepted Payment Methods

92star currently accepts deposits via the following methods:

4.2 Deposit Responsibility

All deposited funds must originate from a payment method registered in your own name. Deposits from third-party accounts — including friends, family members, or any other person — are not permitted. If a deposit is received from a third-party source, 92star will hold the funds and may return them to the source before processing any withdrawal requests.

92star does not charge deposit fees. However, your bank or mobile wallet provider may apply their own transaction charges. Please check with your provider directly.

5 Withdrawals

The minimum withdrawal amount on 92star is Rs 1,000. Withdrawals are processed to the same payment method used for the most recent deposit, subject to verification requirements.

5.1 Withdrawal Processing Times

92star aims to process all withdrawal requests within 5–30 minutes for Easypaisa, JazzCash, NayaPay, and SadaPay during normal operating conditions. Bank IBFT withdrawals may take longer depending on banking hours and transaction volumes. During peak periods, processing times may extend but rarely exceed 24 hours.

5.2 Verification Before Withdrawal

92star reserves the right to request identity verification before processing a withdrawal. This is a standard anti-fraud and anti-money-laundering measure. Requested documents typically include a CNIC copy. Documents should be submitted via the account verification section. 92star aims to complete verification checks within 24 hours of receiving complete documentation.

5.3 Wagering Requirements Before Withdrawal

If your account balance includes funds received as a bonus, those bonus funds — and in some cases the deposit amount associated with the bonus — are subject to wagering requirements before they can be withdrawn. The specific wagering multiple applicable to each bonus is stated in the bonus terms when the bonus is offered. Withdrawing before wagering requirements are met may result in the bonus amount being removed from your balance.

6 Bonuses and Promotions

92star offers various promotions including welcome bonuses, deposit match bonuses, free bets, cashback, and PSL-specific promotions. All bonuses are subject to these general Terms and the specific terms stated when each bonus is offered. In case of conflict, the specific bonus terms take precedence.

6.1 Bonus Eligibility

Unless otherwise stated, bonuses on 92star are available to one account per household, per device, and per IP address. Using multiple accounts to claim the same promotion is considered abuse and will result in all associated accounts being suspended and bonus funds forfeited.

6.2 Wagering Requirements

Most bonuses on 92star carry a wagering requirement — a multiple of the bonus amount (or bonus plus deposit) that must be wagered before the balance can be withdrawn. For example, a 10x wagering requirement on a Rs 1,000 bonus means Rs 10,000 in qualifying bets must be placed before withdrawal is available.

• Qualifying game contributions toward wagering vary — slots typically contribute 100%, table games and live casino typically contribute at a lower rate.
• Bets placed on roulette outside bets (even-money bets) typically contribute at a reduced rate toward bonus wagering requirements.
• Minimum odds requirements may apply to free bet and matched betting promotions.
• 92star reserves the right to withdraw a bonus offer at any time before it has been claimed.

6.3 Bonus Expiry

Bonuses and the winnings accumulated from them have expiry periods. If wagering requirements are not completed before the expiry date, the bonus and any associated winnings will be removed from the account. Expiry periods are stated in the individual bonus terms and are visible in your account promotions section.

7 Betting and Gaming Rules

By placing a bet or wager on 92star, you accept that the outcome is determined by chance (or by live events in the case of sports betting) and that 92star cannot guarantee any particular outcome.

7.1 Minimum and Maximum Stakes

Minimum and maximum stake limits vary by game and market. The applicable limits are displayed at each game table or within each betting market before you place your stake. 92star reserves the right to adjust maximum stake limits for individual accounts at its discretion, particularly in cases where unusual betting patterns are detected.

7.2 Errors and Malfunctions

In the event of a technical error, malfunction, or disconnection during a game or bet, 92star will use available logs and game round records to determine the correct outcome. If a game round cannot be completed or verified, the bet will be voided and the stake returned. Winnings arising from clearly erroneous odds or game configurations — for example, slots paying at many multiples of the standard rate due to a software fault — may be voided by 92star.

7.3 Bet Confirmation

A bet is only confirmed and binding once 92star has received and acknowledged it. Until you receive confirmation of a successful bet placement on 92star, the bet should not be considered placed. 92star is not responsible for bets that failed to register due to connectivity issues on the user's end.

8 Cricket and Sports Betting Specifics

Cricket betting on 92star — including PSL, Pakistan international matches, and other series — is subject to these general Terms and the additional sports-specific rules outlined here.

8.1 Match Abandonment

If a cricket match is abandoned before the minimum overs required for a valid result (as per the applicable playing conditions), all match-winner bets are voided and stakes refunded. In-play over markets that had already settled before abandonment will stand. Markets that had not yet settled at the time of abandonment will be voided.

8.2 In-Play Market Suspension

In-play cricket markets on 92star suspend briefly during key moments — wicket reviews, boundary checks, and similar interruptions. This is standard practice across all live betting platforms and is required to protect the integrity of the odds. Bets placed just before or during a suspension will be processed at the odds displayed at the time of placement confirmation, or voided if the market was already suspended at that moment.

8.3 PSL-Specific Rules

PSL matches on 92star follow the official PSL playing conditions for determining valid results. Where the PSL uses revised targets due to weather interruptions (Duckworth-Lewis method), the revised target applies for bet settlement purposes. Bets on specific player markets (top batter, top wicket-taker) settle on the official match result and statistics as published by the PCB.

9 Prohibited Conduct

The following actions are strictly prohibited on 92star. Engaging in any of them may result in immediate account suspension, forfeiture of balance, and being permanently banned from the platform.

• Bonus abuse: Exploiting promotional offers in ways not intended by 92star, including creating multiple accounts to claim bonuses, using matched-betting or arbitrage strategies against specific bonus terms, or colluding with other players to generate artificial wagering.
• Fraud: Using stolen or unauthorised payment methods, providing false identity information, or attempting to reverse legitimate transactions via chargebacks after using the funds for gambling.
• Collusion: Cooperating with other players or third parties to unfairly influence game outcomes or pool bonuses.
• Match fixing or inside information: Placing bets based on information obtained through corrupt means, or participating in any activity that constitutes match fixing under applicable law.
• Automated play: Using bots, scripts, or automated software to place bets or play games on 92star without explicit written permission.
• Underage access: Attempting to register or use 92star if you are under 18 years of age.

10 Account Security

You are responsible for maintaining the security of your 92star account login credentials. 92star recommends using a strong, unique password for your account and not sharing your login details with anyone.

If you suspect that your account has been accessed by someone else, contact 92star support immediately via live chat. 92star will temporarily restrict the account while investigating. 92star is not liable for losses that occur as a result of unauthorised access caused by the account holder's failure to keep login details secure.

92star will never ask for your full password via email, chat, or phone. If you receive any communication claiming to be from 92star asking for your password, treat it as suspicious and contact support directly through the platform.

11 Responsible Gaming

92star is committed to responsible gaming. The platform provides tools that allow players to manage their own gambling activity, including deposit limits, loss limits, session time reminders, cooling-off periods, and permanent self-exclusion.

These tools are accessible from your account settings. Self-exclusion takes effect immediately upon activation. During a self-exclusion period, you will not be able to log in to your 92star account, and any marketing communications will be suppressed.

If you believe your gambling is becoming problematic, please make use of these tools and consider seeking support. 92star takes responsible gaming seriously — it is not just a regulatory requirement but a genuine operational commitment. For full details, see the 92star Responsible Gaming page.

12 Account Suspension and Closure

92star reserves the right to suspend or close any account where there is reasonable cause to believe that these Terms and Conditions have been breached, or where required to do so by applicable law or anti-money-laundering obligations.

Where an account is suspended due to suspected fraud, bonus abuse, or multiple-account violations, any balance in the account may be held pending investigation. If the investigation confirms a breach, the balance may be partially or fully forfeited. If no breach is confirmed, the balance will be made available for withdrawal.

You may request voluntary account closure at any time by contacting 92star support. Upon closure, any remaining real-money balance (excluding any unsettled bonus funds) will be refunded to your registered payment method within a reasonable timeframe.

13 Limitation of Liability

92star provides the platform on an "as available" basis. While 92star makes reasonable efforts to ensure continuous availability, temporary outages, maintenance windows, and technical issues may occur. 92star is not liable for any losses, missed opportunities, or inconvenience arising from platform unavailability.

92star is not liable for losses arising from:

• Internet connectivity issues on the player's end that result in bets failing to register or games disconnecting.
• Decisions made by the player based on incomplete information, including score data or odds that were delayed due to third-party data feed issues.
• Changes in Pakistani law or regulation that affect the platform's availability or the player's ability to use it.
• Any indirect, consequential, or incidental losses beyond the amount of the specific bet or deposit in question.

Nothing in these Terms limits 92star's liability in cases of gross negligence or deliberate fraud by 92star itself.

14 Disputes and Complaints

If you have a dispute or complaint about a game outcome, bet settlement, withdrawal, or any other aspect of the 92star service, please contact 92star support in the first instance via live chat. Most issues can be resolved quickly at this stage.

If your complaint is not resolved satisfactorily at the first-contact level, you may escalate it to 92star's formal complaints process by emailing support@92star.click with a detailed description of the issue, the relevant date and time, and any transaction references. 92star will acknowledge formal complaints within 48 hours and provide a resolution or update within 7 working days.

15 Changes to These Terms

92star reserves the right to update or modify these Terms and Conditions at any time. Material changes — those that significantly affect player rights or obligations — will be notified to registered players via email or in-platform notification at least 7 days before they take effect.

Minor clarifications and corrections that do not affect the substance of the terms may be made without advance notice, though the "Last Updated" date at the top of this document will always reflect the most recent change.

Continued use of 92star after updated Terms take effect constitutes acceptance of the revised Terms. If you do not agree with a change, you should close your account and withdraw your balance before the updated Terms come into force.

These Terms and Conditions were last updated on 1 January 2025. They are written in English and, where the English version conflicts with any translation, the English version prevails. The platform is operated by 92star and is subject to the applicable regulatory framework under which 92star holds its operating authorisation.